[{"data":1,"prerenderedAt":24},["Reactive",2],{"newsShow-en-1kc954z0pj-false":3},{"category":4,"date":6,"title":7,"news_type":8,"id":21,"createdAt":22,"updatedAt":23,"publishedAt":23,"revisedAt":23},[5],"サポート情報",["Date","2026-07-01T15:00:00.000Z"],"Notice Regarding Operation Restrictions on USB Device Drivers in Windows 11 Environments",[9],{"fieldId":10,"body":11},"detail",[12,15,19],{"fieldId":13,"content":14},"rich_text","\u003Cp>Thank you very much for your continued patronage of our products.\u003C/p>\u003Cp>We have confirmed an issue where PC control suddenly becomes unavailable for some of our products. Details of the issue and temporary workaround procedures are provided below.\u003C/p>\u003Cp>\u003C/p>\u003Ctable>\u003Ctbody>\u003Ctr>\u003Cth colspan=\"1\" rowspan=\"1\">\u003Cp>Affected Products\u003C/p>\u003C/th>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cul>\u003Cli>EDX-100A Series (including MCA-200A)\u003C/li>\u003Cli>EDX-200A Series (including MCA-300A)\u003C/li>\u003Cli>EDX-10 Series\u003C/li>\u003Cli>PCD-400 Series\u003C/li>\u003C/ul>\u003C/td>\u003C/tr>\u003Ctr>\u003Cth colspan=\"1\" rowspan=\"1\">\u003Cp>Issue\u003C/p>\u003C/th>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>Our products used for PC control "suddenly become unavailable for use."\u003C/p>\u003C/td>\u003C/tr>\u003Ctr>\u003Cth colspan=\"1\" rowspan=\"1\">\u003Cp>Cause\u003C/p>\u003C/th>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>It has been found highly probable that, due to the enhanced security features of the OS (Windows® 11), the digital signature of the USB device driver is judged to be invalid, resulting in operation restrictions being applied.\u003C/p>\u003C/td>\u003C/tr>\u003Ctr>\u003Cth colspan=\"1\" rowspan=\"1\">\u003Cp>Our Response\u003C/p>\u003C/th>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>It is expected to take some time to implement a permanent solution. We sincerely apologize for the inconvenience, but until the permanent fix is ready, please refer to and follow the "Temporary Workaround Procedures" linked below.\u003C/p>\u003C/td>\u003C/tr>\u003C/tbody>\u003C/table>\u003Cp>We deeply appreciate your understanding and cooperation regarding this matter.\u003C/p>",{"fieldId":16,"link_name":17,"link_url":18},"textlink_pat2_blank","Temporary Workaround Procedures","https://files.microcms-assets.io/assets/f76ce1c9d600493d9aabe1847913815c/c94b3d9bf2024fa0ac1247dceaf2c69b/news_20260706_01_en.pdf",{"fieldId":13,"content":20},"\u003Cp>For inquiries regarding this matter, please contact us from \u003Ca href=\"https://product.kyowa-ei.com/en/inquiry\" target=\"_blank\" rel=\"noopener noreferrer\">here\u003C/a>.\u003C/p>","1kc954z0pj","2026-07-02T06:24:43.535Z","2026-07-02T06:33:35.313Z",1782974378090]